Terms of Service

These terms are the agreement between Candoa LLC ("Candoa", "we") and the union local or other organization that signs up ("the local", "you"). The person who creates the account accepts them for the local and confirms they may do so.

The service

Candoa is software for running a union local: members, employers, grievances, reports and Eli, plus the add-ons a local turns on, such as dues, rosters, join links, the member portal and communications. We may change, add or remove features over time. We will not remove something a local is paying for in the middle of a paid month without notice.

Accounts

Each staff member signs in as themselves. You are responsible for who you invite, the permissions you give them, and keeping sign-ins private. Tell us at support@candoa.app if you think an account has been used without permission.

Your data

The records you put into Candoa — members, employers, contracts, grievances, messages and documents — belong to the local. We use them only to run the service for you, as described in the Privacy Policy. You can export your roster, employers and reports at any time, including when a payment has failed.

You confirm that you may keep the records you add and, for texts and emails, that the people you message have agreed to hear from the local.

Fair use

Do not use Candoa to break the law, to send messages people did not agree to receive, to try to reach data that is not yours, or to disrupt the service for others.

Plans, trials and payment

• Candoa is billed monthly in advance by card, through Stripe: a base price set by the local's number of members, plus each add-on the local switches on, at the prices shown in the app.
• The member count that sets the price is taken when you sign up and once a year at renewal, never in between.
• Each add-on can be tried free for 14 days, once, with no card needed, and extended once by another 14 days. A trial that isn't turned into a paid add-on simply switches off.
• Each plan includes an amount of Eli use, texts and call minutes. Use past that is billed at the end of the month, and never beyond the monthly limit the local's owner sets.
• If a payment fails, we tell the local's owner and Stripe retries. If it keeps failing, access to paid features may stop until the bill is settled. Your records are kept and can still be exported.
• Prices can change. We will give at least 30 days' notice by email before a change reaches your bill.
• Fees already paid are not refunded, except where the law requires it.

Cancelling

The local's owner can cancel Candoa, or turn off a single add-on, at any time from Settings. What is already paid for runs to the end of that month. After that, we keep the local's records for 90 days so you can come back or export them, then delete them. Ask us at support@candoa.app to delete them sooner.

Availability and support

We work to keep Candoa running and your data backed up, but we cannot promise it will never be unavailable or free of errors. Support is by email at support@candoa.app.

Limits of liability

Candoa is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to the fees the local paid us in the 12 months before the claim.

Candoa helps a local keep its records and meet its deadlines. It is not legal advice, and the local remains responsible for its own filings, grievance deadlines and decisions.

Ending the agreement

You can stop at any time by cancelling. We may suspend or close an account that breaks these terms, after telling you why when we can.

Changes to these terms

We will post changes on this page and email the local's owner about material ones at least 30 days before they apply.

Law

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA.

Contact

Candoa LLC, 1730 Windsor Avenue, Lancaster, PA 17601 · support@candoa.app